If you're asked to pay after your order arrives, it's because import taxes or fees have been imposed on it. This is not a shipping fee; all shipping expenses are paid directly to Japan With Love prior to the shipment of your item. Import taxes and other levies, on the other hand, are levied by your local government. In this case, we recommend that you accept to pay the extra fee to be able to receive the item. Because customs can charge fees for any product, import laws often change for different purposes. So expect you to pay the extra fee to receive the goods. We will send more discounts and points to support you for your next purchase. If you decide to return the item, you will have to pay a two-way fee and we will only refund you the value of the order according to the Return Policy.