If your order arrives with wrong items, we sincerely apologize for the inconvenience caused. We will accept returns and/or refunds, but it must be within 30 days after the day of shipping to your home. To assist us in processing your claim quickly, we kindly ask that you send us a video of the unboxing process with pictures as detailed as possible through contacting us at email@example.com. We will need those proof to work with the Operation team. Additionally, please send us your order number so that we can check with our Logistics Team for your case. You can read more about our policy at https://japanwithlovestore.com/pages/30-day-exchange-return-and-refund-policy.