How can I contact customer support if I have questions or issues with my order? What are your customer support hours? You can contact us via email hello@japanwithlovestore.com. Our customer support hours are Monday through Friday, 11 am to 8 pm (JST).
Do you offer support in multiple languages? We offer customer support in English and Japanese. Please indicate your preferred language when contacting us.
Can I contact customer support via live chat, email, or phone?
Live chat: please send your request to the chat symbol in the bottom right corner of our website.
Email: please submit the request at this link https://japanwithlovestore.com/pages/contact-us
Social media:
1) Instagram: https://www.instagram.com/japanwithlove_official/
2) Facebook: https://www.facebook.com/japanwithlove.official
3) Twitter: https://twitter.com/JWLstore
4) Pinterest: https://www.pinterest.jp/japanwithlove/
5) Reddit: https://www.reddit.com/user/Japan-With-Love/
How long does it typically take for customer support to respond to inquiries? We typically respond to customer inquiries within 24 hours, but response times may vary during peak seasons or for more complex issues. We appreciate your patience and understanding.
Can I contact you through social media for assistance? If you have a complaint or dispute related to your purchase, please contact our customer support to discuss your concerns. We are dedicated to resolving issues fairly and efficiently. You also can contact us through social media for assistance.